1 Quest for excellence
BANKMUSCAT
Despite being streets ahead of competition, BankMuscat is constantly raising the bar for itself
POINT
BankMuscat’s roster of achievements reads impressively – over 400,000 customers, 1,600 employees, coming up with the sultanate’s maiden GDR issue, the first bank to receive the single largest investment from the International Finance Corporation etc.
COUNTER POINT
Despite its achievements BankMuscat does not rest on its laurels. It recognises that there are challenges and it needs to anticipate, innovate and exceed expectations of
discerning customers.
QUOTE CALL
Abdulrazak Ali Issa
Chief Executive,
BankMuscat
“Our unique identity is further strengthened by our attempts to inculcate our core values of integrity, humility and continuous learning across each and every person working across the bank and by driving toward raising the bar and setting new benchmarks in everything we do.”
TRIVIA
The BankMuscat logo, made up of a triad of red khanjars against a bed of white, derives its roots from Omani heritage |
2 Still going strong
NBO
Despite going through a rough phase, NBO still enjoys a high degree of customer recall
POINT
New shareholders, a new management team and a brand new strategy – the alchemy seems to be working wonders at NBO. The bank has been posting strong numbers, customers have been coming back and there is a new ‘can do’ spirit amongst its staff.
COUNTER POINT
While NBO has made a promising start it still has to deliver results consistently to get over its past demons. Its overseas operations are still a cause for concern.
QUOTE CALL
Andrew Duff
CEO,
NBO
“As far as service goes we aim to be the best. While products and technology can be copied, service cannot be easily replicated.”
TRIVIA
Founded in 1973, NBO is the sultanate’s first local bank. The bank has five branches in Abu Dhabi and one in Egypt |
3 Building bridges
OIB
Oman International bank has emerged as a true friend and partner of its customers
POINT
One of the founding principles of Oman International Bank (OIB) is to take banking to every part of the sultanate. OIB has launched a number of products like Aman Bancassurance, payment of utility bills through ATMs and funds transfer facilities.
COUNTER POINT
OIB faces tough competition from BankMuscat and NBO. With almost all banks offering similar products and services differentiation is getting increasingly difficult
QUOTE CALL
V S M Raju
Assistant General Manager,
Finance
“Our predominant market position, coupled
with our continuous thrust on new product offerings and high level of service standards
will enable us to maintain our brand identify
in the market place.”
TRIVIA
OIB was the first bank in the Gulf region to offer mobile banking service, the first Omani bank to issue a Visa card and the first bank in Oman to start phone-banking service |
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