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Many times we say yes just because we want to please others. Here’s how to perfect the art of saying no politely
1. Stick to your plan. If you have a written set of goals and strategies, this gives you a reason to stick to your course. ("Thanks, but I already have an investment plan, so you don't need to send
me the newsletter about the stocks you were talking about.")
2. When someone persists, repeat your position, perhaps in a slightly different way. ("As I already said, our policy is to donate only to charities that help children.")
3. Make sure you understand exactly what is being asked of you before you respond. Perhaps the task is more time consuming than you thought. On the other hand, it may not take much effort at all.
4.
Excel at just a few things, rather than being just average at many. Don't try to do everything.
5. You have a right to say no. Others may take you
for granted and even lose respect for you if you don't.
6. Be polite, but firm in saying no. You only build false hopes with wishy-washy responses. For instance, the phrase "I'll try to be there" in response to a party invitation is giving yourself an excuse to avoid a commitment. It doesn't do anyone any favours.
7. Some experts recommend keeping your answer short. This way, you can say no without feeling the need for a lengthy justification. ("I'm sorry, I'm not available that night.") On the other hand, others say that giving a longer answer with reasons reinforces your credibility. Let the situation decide.
8. Provide suggestions or alternatives to the person who is asking. ("I can't do that task today, but how about next week," or "John is free at the moment. How about asking him instead?")
9. When in doubt, it's better to say no now, then change your mind to a yes later, rather than the other way around.
When You Have to Say Yes
Sometimes, saying yes is simply unavoidable. Here are some techniques to use:
1. Tell the person you can agree to their request this time, but ask how the two of you might plan better for the next time.
2. Tell them yes, but remind them they owe you one. For example, they might cover you for a shift next time you need time off.
3. Tell them yes, but take control by saying you'll come back to them with a timetable. For instance, say, "I expect I'll be able to do that for you by the end of the week."
4. Put a tough condition on your agreement. "If it would only take an hour, I would be able to help, but I can't give you more than that."
how to delegate
Make sure the standards and the outcome are clear: What needs to be done, when should it be finished and to what degree of quality or detail?
1. Delegate the objective, not the procedure. Outline the desired results, not the methodology.
2. Ask people to provide progress reports.
Set interim deadlines to see how things are going.
3. Delegate to the right person. Don't always
give tasks to the strongest, most experienced or first available person.
4. Spread delegation around and give people new experiences as part of their training.
5. Obtain feedback from employees to ensure they feel they're being treated appropriately. A simple "How's it going with that new project?" might be all
that's needed.
6. Be sure to delegate the authority along with the responsibility. Don't make people come back to you for too many minor approvals.
7. Trust people to do well and don't look over their shoulders or check up with them along the way,
unless they ask.
8. Be prepared to trade short-term errors for
long-term results.
9. When you finish giving instructions, the last thing to ask is, "What else do you need to get started?"
They will tell you.
10. Give praise and feedback at the end of the
project, and additional responsibilities. |
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