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Flat personalities are thought
to dwell only in comic-strip cubicles. In reality, they proliferate
across corporations, large or small, immune to regions or
national boundaries. Dynamic organisations abound with rounded
personalities, even slightly idiosyncratic ones, who are able
to think laterally, view the world ‘out of the box’, and have
a high degree of that rarest of all human attributes – common
sense. The stereotype personalities are the reverse, suffering
severely blinkered vision, completely prevented from seeing
the woods for the trees. As industrious as termites, their
long-term effect on the corporation is similar.
The inquisition: The accountant
who sees himself as a self-appointed Spanish inquisition,
he has an unshakeable belief that everyone is guilty of financial
improprieties and his life’s mission is to find them out.
Apparently a great gatekeeper for the organisation, in reality
he spreads the poison of a deeply demoralising and debilitating
distrust within the group. The result is usually exactly the
opposite of what he set out to achieve.
The slaver: another common
stereotype among business owners – one whose lack of any real
vision ensures he rarely grows beyond a small enterprise.
Like a certain type of airline passenger, this owner is convinced
that the moment he employs someone, he has bought their very
soul. Thereafter, every moment not spent slaving away for
him is resented. Weekends are a sort of swindle, nights one
of nature’s mistakes, and holidays an utter abomination. But
for statutes, his people would be worked seven days a week.
This is as true of our region as of well-known sweatshops.
The advisor: very like a fungal
parasite on a healthy tree, this is among the most dangerous
but least recognised threats. His primary talent is his uncanny
ability to understand and feed on the subconscious fears of
the owner or CEO. Never accountable for the consequences of
his ‘advice’, whatever happens, he ensures only successes
reach his door. His lack of any real knowledge or credibility
in any field does not prevent him from providing ‘expert advice’
in every field. The advisor ensures that the vulnerable owner
or CEO he feeds on remains absolutely blind to his insidious
influence.
The dictator: a common or garden
variety CEO, this can occasionally be a person of ability
and competence, who nevertheless stunts the growth of a company
through his egocentric personality. He suffers from an absolute
belief in the inability of anyone else to manage, or even
take the most minor of decisions, insisting on seeing every
memo and fax, ensuring no meetings are held without himself
in the chair, even if it is only to decide the colour of paper
clips. This stereotype rapidly extinguishes all individual
initiative, team-spirit or innovation. No one has ownership.
A dictator with management competence can ensure a sort of
stability that is akin to stagnation; one without will efficiently
kill the organisation.
The invisible man: this stereotype
is found in abundance in almost all large corporations, especially
in massive multi-nationals. Intrinsically lazy and unproductive,
this person makes it his purpose in life to become invisible
within the organisation. A profile so low that he is never
even close to the spotlight, never really seen by decision-making
seniors, the Invisible Man will worm his way into the most
innocuous of jobs, spending his days in the most remote cubicle,
never aspiring to achievement or promotion. He usually has
the most extensive collection of daily newspapers.
The green-eyed monster: this
largely harmless stereotype provides considerable covert amusement
to his co-workers. His days are spent in a relentless quest
for information on pay, perquisites or favours his colleagues
allegedly enjoy that are greater than his – despite his obviously
being more deserving. In fairness to the G E Monster, he does
spend some of his working day actually doing the job he is
paid for. Perhaps it is in his stars that he is compelled
to wander restlessly, like the Ancient Mariner, through the
maze of corporate cubicle-land, ever on the hunt for injustices
perpetrated on him.
Corporate life would be dull indeed without our multi-hued
crop of management stereotypes, harmless or harmful. May their
tribe prosper and multiply – in your competitor’s organisation.
Chandra Lahiri ihas spent over 30 years, much of
it at board level, at Unilever, Nivea, Wella, etc. Among
his major achievements is his storied turnaround of
Amouage. You can reach to him at chandralahiri@yahoo.co.uk |
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